Shipping & Returns Policy

Thank you for shopping at The Curated Desk Studio. Because we serve a global community of stationary and design lovers, we strive to make our international logistics as transparent as possible.

Please read our delivery and return terms carefully before placing your order.

1. Business Fulfillment Types

To bring you a complete office boutique experience, our storefront operates under a hybrid model:

Our Signature Handmade Goods: Items designed by us (such as our physical calendars) are packed by hand and shipped directly from our design studio in [Insert City, e.g., Auckland, New Zealand].
Curated Amazon Affiliate Finds: Items marked with “View on Amazon” buttons are purchased directly through Amazon. Shipping, tracking, delivery timelines, and returns for those specific items are handled entirely by Amazon fulfillment centers according to your selected Amazon shipping tier.

2. Processing & International Shipping Timelines

The following timelines apply strictly to our signature handmade physical goods:

Processing Time: All orders are processed, packaged, and prepared for transit within 1–3 business days. Orders are not processed or shipped over weekends or local public holidays.
Estimated Delivery Timelines:
- New Zealand & Australia: 3–7 business days.
- United States & Canada: 7–14 business days.
- United Kingdom & Europe: 10–18 business days.
- Rest of the World: 10–21 business days.

Please note: These timelines are estimates provided by our shipping carriers. International mail can occasionally experience unexpected customs processing delays at your border.

3. Customs, Duties, and Import Taxes

The Curated Desk Studio is not responsible for any customs, clearance fees, or import duties applied to your package upon entering your country. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, or VAT). Please check your local customs laws before placing an international order.

4. Returns & Exchanges

We want you to love your organized workspace. If you are not completely satisfied with your handmade purchase, we are here to help.

Return Window: You have 14 calendar days from the date you received your package to request a return.
Condition of Item: To be eligible for a full refund, your item must be completely unused, unmarked, and in the exact same condition that you received it. It must remain in its original packaging.
Non-Returnable Items: Digital downloads, printable files, or clearance/sale items are final sale and cannot be returned.

5. Return Shipping Costs

You will be responsible for paying for your own shipping costs to return your item to our studio. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping your order will be deducted from your final refund amount. We highly recommend using a trackable shipping service when returning items internationally, as we cannot guarantee that we will receive your returned package.

6. Damaged or Defective Items

If your physical handmade calendar or print arrives bent, torn, or damaged during transit, please take a clear photo of the damage and the outer packaging immediately. Send the images alongside your order number to [Insert Your Support Email] within 48 hours of delivery, and we will rush out a replacement layout or process a full refund at no extra cost to you.

7. How to Start a Return

To initiate a return for a handmade item, please email us at [Insert Your Support Email, e.g., hello@shopthecurateddesk.com] with your name and order number.

(For any items bought via our external Amazon links, please log directly into your Amazon account and navigate to “Your Orders” to print an automated Amazon return label).